Disclaimer and Privacy Statement

Privacy Policy and Personal Information Collection Statement ("PP & PICS")

  1. Privacy Policy Statement

    Wayoung (“we”, “our” or “us”) is committed to safeguard the privacy of individuals with respect to your personal data. We assure that our policies and practices, and those adopted by us, our agents, subsidiaries or business partners in relation to the collection, use, retention, disclosure, transfer, security and access of your personal data comply with the requirements under the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), as well as the relevant code of practice and guidance issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong. The meaning of the term “personal data” adopted in this Statement is defined in the Personal Data (Privacy) Ordinance.

    Where our operations are subject to privacy legislation(s) other than that of Hong Kong (such as due to our carrying out of operational functions outside of Hong Kong), this Statement shall apply so far as it is consistent with such local legislation.

  2. Your Privacy

    We respect your legal rights of privacy when collecting, storing, using and transmitting personal data and this PP & PICS explains our privacy practices. Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy may from time to time be revised. If there is any inconsistency between the English and Chinese version of this PP & PICS, the Chinese version shall prevail. “Personal data” means any personally identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, date of birth, email address, telephone number, credit card information, your age, your marital status, your employer, your income, demographic data) from which it is practicable for the identity of an individual to be ascertained.

  3. Purposes for using your Personal Data

    Your personal data may be collected when you make a purchase on treatment packages, products or apply to be our member. The purposes for which we may use your personal data are divided into obligatory purposes and voluntary purposes. If personal data is to be used for an obligatory purpose, these personal data will not be marked as “optional” in the Members Application Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. If personal data is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

    Purposes for which it is obligatory for you to provide your personal data are:

    1. enrolling into and maintaining your membership as our member;
    2. accumulating bonus points as our member;
    3. communicating to you your entitlements and privileges;
    4. redemption of privileges as a member;
    5. notification of any amendment to the treatment plans and products information;
    6. relationship building; and
    7. data cleansing and customers profile updates.

    Purposes for providing your personal data voluntarily are:

    1. provide the most suitable treatment and product suggestions to you;
    2. to enable us to better understand the demographics of our customers, for internal research and analysis to enable us to provide rewards, services and product information or offerings that are tailored to your needs;
    3. market research;
    4. to enable our beauty advisor to follow up;
    5. to distribute customer satisfaction survey;
    6. to send out VIP newsletters and VIP program updates; and
    7. direct marketing including :
      • communicating to you regarding new product launch and other promotional offers, including where applicable, skincare products, body care products, hair care products, health supplements and facial services, body care services and hair removal services;
      • providing on-counter or out of counter services and events related to skincare, body care, hair care products for promotion or reward purpose;
      • marketing reward programs, birthday celebration offers, free sampling, digital campaigns, roadshow/outpost, in store promotion updates;
      • communicating to you regarding joint promotion or events with shopping malls, department stores, credit cards, banks, trades, celebrities, magazines, television, websites, mileage programs, cultural, art or musical societies/organizations, charities or non-profit organizations

    In order to ensure the confidentiality of your personal data, we ensure that our policies and practices regarding the collection, use, retention and transfer of and access to your personal data comply with the Personal Data (Privacy) Ordinance.

  4. Approach

    You are required to present your Hong Kong Identity Card (“HKID”) for record purpose prior to any trial or purchase of our treatments or products. If you refuse to present the original HKID, we reserve the right to provide any services or products. Pursuant to Section 7AA of the Registration of Persons Ordinance (Chapter 177 of the Laws of Hong Kong), any person who, without lawful authority or reasonable reason, transfers his identity card to another person commits an offence.

  5. Collection of Personal Identifiers

    You may need to provide your identifiable information from time to time, including but not limited to your name, gender, age, identity card number, date of birth, phone number, facsimile number, address, email address, credit card details, education level, occupation, household income, etc. Failure to provide such data may prevent us from providing appropriate services to you. If you are under 18, you must obtain the consent from parents or guardians before disclosing any of your identifiable personal data to us.

  6. Direct Marketing

    After submitting your identifiable personal data, you may receive the direct marketing phone calls, emails or direct mails from us/our affiliates or business partners from time to time. If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us. You can mail to “23/F, Cigna Tower, 482 Jaffe Road Causeway Bay, Hong Kong” or email us at enquiry@wayoung.com.hk. No fee will be charged for such notification.

  7. Storage of Personal Data

    Pursuant to our general policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes.

  8. Access to Personal Data

    You can fill out the Data Access Request Form (Form OPS0003) or provide your written request to access to your personal information via contacting our customer service manager, Based on the provisions of section 19 (1) of the Personal Data (Privacy) Ordinance, We shall reply you within 40 days after receiving your request. In accordance with section 20 (3) of the Personal Data (Privacy) Ordinance, if you refuse to provide your data access request in the Form OPS0003 or in writing, we reserve the right to refuse your access request. Under section 28 of the Personal Data (Privacy) Ordinance, we may charge a reasonable fee for complying with a data access request. However, if you indeed to make reasonable corrections access to personal data, we may exempt from the relevant charges.

  9. Correction of Personal Data

    You shall send your request to correct your personal data by email to our Customer Service Manager and provide the correct information. Pursuant to Section 23 of the Personal Data (Privacy) Ordinance, we will correct your personal date within 40 days upon request without charge.

    A person should send email to enquiry@wayoung.com.hk if he/she:

    1. has general enquiry and/or complaints;
    2. requests for access to data or correction of data;
    3. requests for general information regarding our policies and practices with respect to personal data; or
    4. enquires about the kinds of personal data that we hold.

  10. Security

    All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorized persons.

  11. Enquiries

    Please contact our Customer Service Manager for details of our PP & PICS. (This PP & PICS may be amended from time to without prior notice. Please review it regularly.)

    Office Hour: Monday to Saturday, from 10:30a.m. to 9:00p.m.
    Email Address： enquiry@wayoung.com.hk
    Tel： (852) 2186 6111
    Fax： (852) 2186 6113
    Address: 23/F, Cigna Tower, 482 Jaffe Road Causeway Bay, Hong Kong

  12. Personal Data Collection Statement

    As a customer of Wayoung, you may be required to provide your personal data (“Personal Data”) to us prior to any trial or purchase of our services and/or products (“Services”). Incomplete or incorrect data may prevent us from providing or continuously providing the Services.

    We will always keep your personal data confidential. Our policies and practices regarding collection, use, retention, disclosure, transfer and confidentiality of and access to your personal data comply with the laws of Hong Kong and are stated in this PP & PICS.

    You agree that we may use and retain any personal data provided by you for the following purposes and any other purposes mutually agreed by you and us or required by law from time to time:

    1. provision of Services;
    2. promotion of any goods and/ or services related to the Services or any other goods and/or services by us, our agents, subsidiaries or business partners;
    3. handling of any interest in or in relation to the Services;
    4. analysis, confirmation and/or verification of your credit, payment and/ or other status in respect of the provision of the Services;
    5. handling of any payment instructions, direct debit payment and/or credit payment requested by you;
    6. day-to-day management of your account and/or collecting any account payable in respect of the Services; and

    You also agree that for the above purposes, we may disclose and transfer (whether within or outside Hong Kong) the right to use, disclose, hold, handle, retain or transfer your personal data to our agents, contractors, any telecommunication operators, any third party receiving organizations, any credit consultants, any security organizations, any credit providers, banks, financial institutions, any other persons under a duty of confidentiality to us, and any actual or proposed assignees of us.

    If you do not wish to receive any marketing materials of any goods and/ or services unrelated to the Services, or do not wish us to disclose, transfer or use your personal data for the purposes described herein, please send your request together with your name, membership number and contact number in writing to the following address.

    Pursuant to the Personal Data (Privacy) Ordinance, you shall have the right to:

    1. confirm whether your data is being held by us;
    2. access the data held by us within a reasonable period;
    3. access the data held by us in a reasonable manner;
    4. correct any incorrect personal data.

    Pursuant to the Personal Data (Privacy) Ordinance, we have the right to charge you a reasonable fee for accessing any personal data. If you wish to access or correct your personal data, or acquire a copy of the data held by us, please send your request in writing to the following address:

    Wayoung
    Address: 23/F, Cigna Tower, 482 Jaffe Road Causeway Bay, Hong Kong
    Email Address： enquiry@wayoung.com.hk

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